How Do I Make Scripting Positive?

What is a customer service script?

Positive scripting is the process of designing a customer service script and formulating a message so as not to frustrate or upset your customers.

It can also be used to guide a customer towards a desired outcome.

For example, up-selling a customer to a premium-rate contract instead of a standard-rate one..

What is the most positive word?

Top 25 Positive Words In EnglishFlourishing. … Lustrous. … Noble. … Respect. … Laughter. Laughter is the sound of someone laughing. … Unconditional. Unconditional means there are no conditions attached. … Smiling. Smiling is laughing in a smaller, quieter way. … Hope. Hope is the expectation that something will happen.More items…•

What is negative into positive?

When you have negative thoughts, change it to a positive thought. For example, instead of thinking, “I’m no good at dancing,” tell yourself, “I will get better with practice.” If you’re negatively thinking, “I’m too tired to work,” change it to, “I will put forth my best effort even though I’m tired.”

Why is positive scripting important?

Positive scripting can help ensure that an agent is never lost for words or uncertain of the direction in which to take a customer interaction. Positive scripting can be particularly useful in training new customer service representatives and in the early days of their deployment.

What is the main cause of negative thinking?

A common cold, exhaustion, stress, hunger, sleep deprivation, even allergies can make you depressed, which leads to negative thoughts. In many cases, depression can be caused by negative thinking, itself.

What are nice words?

agreeableacceptable.dandy.delicious.delightful.enjoyable.fair.fine.gratifying.More items…

How do you turn a negative into a positive?

Here are some examples of how you can turn things around to the positive.“Just” and “Sorry” … “I think” and “I feel” … “But….” … “You could have” or “You should have” … “I don’t have time for this right now. … “Can’t Complain” or “Not too bad” … “If only…..” … Filler words “like”, “sort of”, “um” and “you know”More items…

What are 5 positive words or phrases?

Here are five phrases for giving positive feedback.You did a good job on the project. You can use this phrase (or variations) to let someone know they’ve done well on a certain task. … Great work on the presentation. … I like the way you give instructions. … You are improving a lot. … I can tell you worked really hard on this.

What can I say instead of unfortunately?

Synonyms forsadly.regrettably.disastrously.dismally.grievously.horribly.miserably.unhappily.

How can I sound more positive?

It sounds weird, but you need to be best friends with yourself before you can be best friends with anyone else.Become Aware Of The Negative Talk. … Replace Negative Thoughts With Positive Affirmations. … Get Rid Of Outside Influences. … Focus On The Present. … Use Possible Thinking. … Treat Yourself Like You Would A Friend.

What are some cute words?

Synonyms for cuteadorable.beautiful.charming.delightful.pleasant.pretty.dainty.

What are some happy words?

Synonyms forcheerful.contented.delighted.ecstatic.elated.joyous.overjoyed.pleased.

How do you say no problem professionally?

No Problem SynonymsYou’re welcome (F)Sure thing (I)No worries (I)Cool (I)It’s all gravy (I)It’s all right (I)Certainly (F)Of course (F)More items…•

Is saying no problem unprofessional?

Most people who reply with “no problem” following an expression of gratitude intend to convey that they acted out of politeness and were not inconvenienced, and, really, no expression of thanks is needed. Sure, the term “no problem” is negative in construction, but its intended meaning isn’t.

What is positive phrasing?

Positive Phrasing means our body language, facial expression, tone of voice, inflection and words all convey the same meaning and intention; when these are not aligned, the receptive child will always default to the non-verbal and emotional intention rather than the actual words.