Quick Answer: How Do I Talk To A Telstra Operator?

Why are 1300 numbers so expensive?

When calling a 1300 number from any landline in Australia, the caller is charged the cost of a local call.

That’s why 1300 numbers are often referred to as Local Rate Numbers.

Higher charges apply when dialling from a mobile phone.

They are determined by the mobile phone company and vary between carriers..

How do I contact the Ombudsman of Australia?

By phone. Call: 1300 362 072 between 9am and 5pm (AEST) Monday to Friday. (Note: this is not a toll-free number and calls from mobile phones are charged at mobile phone rates).

How long does a Telstra refund take?

Refunds to your bank account can take up to five business days. We can also give a refund by cheque, or transfer the amount to another Telstra account. Cheque refunds may take 10-14 business days.

What number do I ring for Telstra?

For general enquiries call 13 2000. Available between 8am-9pm AEDT 7 days a week.

Are calls to Telstra free?

In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers. Calls to activate and recharge pre-paid accounts can already be made without cost to customers. …

How much does it cost to call 1300 numbers in Australia?

1300 numbers are not free to call. A call to a 1300 number from a landline within Australia will be charged at the local rate. This is often a low, untimed charge. Calls made to 1300 numbers from mobile phones will be charged to the caller at a timed rate determined by their mobile phone carrier.

How do I complain to the NBN?

by phone to 1800 687 626 • by mail Locked Bag 27, Gold Coast MC, 9726 • by fax to Complaint Team 1800 106 033. nbn will seek to acknowledge written complaints within 2 working days.

Why is my Telstra mobile not working?

Take the battery out and put it back in, then turn the phone back on (if applicable) … For specific issues and troubleshooting tips, visit mobile support. Back up your data first, then perform a factory reset. You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app.

What to do if your phone is not working?

The problem is probably a corrupt cache and all you need to do is clear it. Go to Settings> Applications> All Apps> Google Play Store> Storage and select Clear Cache. Restart your phone and the problem should be fixed.

How do I troubleshoot a landline phone problem?

Home phone troubleshooting checklistLocate the Telephone Network Interface which is usually located on the back or on the side of the house.Use a screwdriver to open the box. … Unplug the short telephone cord and plug in your corded phone and determine if the problem still exists. … Unplug the corded phone and replace the short telephone cord.

Does Telstra block VPN?

Basically, Telstra doesn’t support VPN services, but won’t block them per se. If you know what you’re doing in regards to port forwarding, there’s a way to utilize VPN network without major issues.

How do I contact Telstra complaints from Australia?

contact us by one of the following methods:Phone: Please call the appropriate number and say “complaint”Personal Services.13 2200.Business Services.13 2000.Calls from Outside Australia.+61 2 9396 1193.TTY Calls:More items…

How do I report a Telstra fault?

Yes – If there’s an outage or fault, we can forward your calls to your mobile or another number. Call 13 22 03 to report the fault and set up call forwarding.

Are 1300 numbers free with Telstra?

13 and 1300 numbers are advertised as “the cost of a local call”. … Calls to Telstra customer service and complaint lines are free of charges, when callers use Telstra phone services to make the calls.

How do I speak to a Telstra operator in Australia?

If so, +61 2 9242 0570. If you mean you are in Australia, and want to talk to an Australian call centre re Big Pond email, the calls are sent off to the Philipines. Only a very few calls, eg the disconnections dept is sill in Australia in business hours.

Traditionally, 1800 numbers have been free of charge from landlines. “However, calls from mobile phones are generally charged at timed rates. This has led to many of our clients being saddled with unavoidably high costs while waiting for considerable periods when calling the Centrelink call network”.

Does Optus block VPN?

Optus do not block or limit VPNs because then everyone who works from home would have nothing but trouble… Whilst they talk about them saying “They can restrict” in their TOC, they in essence generally don’t do it unless it’s impacting their network heavily.

Where is Telstra head office?

Melbourne, AustraliaTelstra/HeadquartersTelstra Corporate Centre is an office skyscraper in Melbourne, Australia. Standing 218 m high with 47 floors (43 used as offices), it is the 13th tallest in Melbourne. It is located at 242 Exhibition Street.

Does Telstra block ports?

Shelly_Telstra wrote: Telstra BigPond do not block any ports within the network. Customers will need to open the ports within their modem.

How do I setup a VPN on my Telstra router?

Re: VPN Telstra white modem TG800Log onto the modem interface by pointing your browser to 10.0. 0.138, then click on the Advanced icon on the top right hand side.This will open up the Advanced screen Find the WAN services card and click on it.This is were you add your VPN details.